FAQ

Hotel features

Yes there is. Please contact us through the contact form in the “contacts” section to book it in advance. The cost of one hour starts from 50 euros.

Yes, our beach is located on the territory of the hotel, accessible for walking, swimming and sunbathing. The beach offers wonderful views. The lake water is incredibly clean. Be careful, the hotel administration is not responsible for injuries of guests or other bad situations. You have to responsibly treat swimming, sunbathing and beach activities.

No, unfortunately our restaurant is closed during the Covid 19 pandemic. However, you can rent a room and arrange catering at the hotel. We will help you with this. Details are in the contacts section and on the services page.

Yes, this is correct. In some rooms, the bathroom is also equipped with handrails for the toilet, for the convenience of guests with disabilities.

No, they are included in the room rate.

You can send a request. If possible, we will provide a room on a comfortable floor, closer to or further from the exit and with a better view. No surcharge is required, but if the numbers are occupied, we will provide the remaining option.

Please report the error to us at info@nordpark.fi. We will gladly study your request and if you are right, we will give you a promotional code that you can use to pay for your stay.

Reservations

Go to this  page to book a room. You can book any additional services, or accommodation for a large group, or for a long time, by contacting us directly through the contact form in the contacts section.

You can cancel it to us by email discompanyfin@gmail.com,or info@nordpark.fi.

Please note that the request is processed manually. Your reservation is considered canceled from the moment we receive your email. Refunds will be issued according to our refund policy.

Yes, you can do this subject to availability at the hotel. If necessary, there may be a surcharge for the service fee and the difference in the price of rooms, you will be informed about this when you contact us.

Yes, please contact us directly and we will help you book the required number of rooms.

Yes, some special offers can be found on the main page of the site. If your stay is for more than a month, or several weeks for several rooms, you can always ask for a big discount. We will offer you special conditions and for this you need to contact us by e-mail info@nordpark.fi, or by filling out the contact form in the contacts section.

Please report the error to us at info@nordpark.fi. We will gladly study your request and if you are right, we will give you a promotional code that you can use to pay for your stay.

Cancellation

Please contact us via the contact form in the “contacts” section, by e-mail info@nordpark.fi, or discompanyfin@gmail.com.

As a general rule, you can cancel your reservation without any penalty up to two days prior to arrival. However, this rule is individual for each type of room and booking, as well as the booking system. More information can be found here.

It can take from 1 to 7 days from the moment you contact us for a refund to the actual transfer of money. Each case of a refund is investigated individually, in some cases the specified period may be increased. Once we have approved and sent your refund, it is up to the recipient bank to receive your funds.

This procedure is no different from cancelling one room, please contact us and we will cancel your booking in accordance with our hotel’s cancellation policy.

Please report the error to us at info@nordpark.fi. We will gladly study your request and if you are right, we will give you a promotional code that you can use to pay for your stay.

Other questions

We refuse to check in to guests only for reasons of emergency. The rules by which you may be denied check-in are listed here.

Please contact us via the contact form in the “contacts” section, by e-mail info@nordpark.fi, discompanyfin@gmail.com, or by phone +358 (0) 503500933 to get more info about it and find possible solution.

Yes, you can. However, there is an additional charge for animals.

We clean rooms with extreme care, we do not ask guests to keep their distance in common areas, the staff checks the temperature before going to work. This list of measures is not complete, we try to protect you by all available methods.

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